Local & Live Music Charity
Last updated: 2 November 2026
1. About Us
Welcome to the Local & Live online shop.
Local & Live Music is a registered charity dedicated to supporting and promoting local musicians and grassroots music. Through our events and activities, we provide opportunities for musicians to perform, develop their talents and reach new audiences.
The sale of merchandise through our website helps raise funds to support our charitable activities.
Local & Live Music is a Charitable Incorporated Organisation (CIO), registered in England and Wales.
Registered Charity Number: 1182100
Website: https://localandlive.org
Email: website@localandlive.org
By purchasing merchandise from our website, you agree to the following Terms & Conditions.
2. Products and Availability
We aim to provide accurate descriptions, photographs and prices for all merchandise offered through our online shop.
Please be aware that product colours may appear slightly different depending on your screen settings.
All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact you to offer an alternative or a full refund.
We reserve the right to update product information, prices and availability without prior notice. Any changes will not affect orders that have already been accepted.
3. Prices and Payment
All prices are displayed in pounds sterling (GBP).
Local & Live Music is not registered for VAT, therefore VAT is not charged on purchases and VAT invoices cannot be provided.
Delivery charges, where applicable, will be clearly displayed during checkout before payment is completed.
Payment must be made in full when placing an order, using one of the payment methods available at checkout.
Once payment has been successfully processed, you will receive an order confirmation by email.
Orders are subject to acceptance by Local & Live. If we are unable to fulfil an order, we will notify you and refund any payment received for the unavailable items.
4. Delivery
We currently deliver merchandise to mainland UK addresses only.
We are unable to accept orders for delivery outside mainland UK, including Northern Ireland, the Channel Islands, the Isle of Man and other offshore destinations.
All orders are dispatched using Royal Mail, Tracked 48, plus photo.
Delivery costs will be calculated and displayed at checkout before an order is placed.
We aim to dispatch orders as promptly as possible. Delivery times may vary depending on product availability, Royal Mail services and seasonal demand.
Any delivery estimates provided are indicative and are not guaranteed. Unless otherwise agreed with you, orders will be delivered within 14 days of acceptance.
If your order is delayed or has not arrived, please contact us at website@localandlive.org so that we can investigate and arrange an appropriate resolution.
5. Cancelling an Order
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at website@localandlive.org. email?
If your order has already been dispatched, you can still exercise your statutory right to cancel and return eligible merchandise in accordance with our Returns & Refunds Policy below.
6. Returns & Refunds
We hope you will be pleased with your Local & Live merchandise. However, if you change your mind or are unhappy with your purchase, the following policy explains your rights and how to arrange a return.
6.1 Change of Mind Returns
Under the Consumer Contracts Regulations, you have the right to cancel an eligible online purchase for any reason within 14 days of receiving your goods.
To exercise this right, please notify us by email at website@localandlive.org within 14 days of receiving your order. email?
You then have a further 14 days to return the goods to us.
Please include your order number and contact details so that we can identify your purchase and arrange your refund.
You may inspect or try on goods as you would in a shop. However, we ask that returned items are handled with care.
If goods have been used or handled beyond what is necessary to inspect them, we may make an appropriate deduction from the refund to reflect any reduction in their value, as permitted by law.
6.2 Returning an Item
Our address for returns is: 18 Tollwood Park, Crowborough, East Sussex TN6 2XS
For change-of-mind returns, customers are responsible for the cost of return postage.
We recommend obtaining proof of posting and using an appropriate Royal Mail service when returning items.
6.3 Refunds
Once we receive your returned items, or you provide evidence that they have been sent back, we will process your refund without undue delay and within 14 days.
Refunds will be made using the original payment method, unless otherwise agreed.
Where you cancel the whole order within the statutory cancellation period, we will refund the cost of the returned goods together with the original standard delivery charge paid.
If you selected a more expensive delivery service, we are only required to refund the cost of our standard delivery option.
We do not refund the cost of return postage for change-of-mind returns.
6.4 Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or is not as described, please contact us at website@localandlive.org email address? with your order number and details of the problem.
Photographs may be helpful in resolving the issue quickly.
We will arrange an appropriate refund, replacement or other remedy in accordance with your statutory consumer rights.
Where goods are faulty, damaged or incorrectly supplied, Local & Live will cover reasonable return postage costs where a return is necessary.
Under the Consumer Rights Act 2015, customers generally have a 30-day right to reject goods that are faulty or not as described, with further rights to remedies after that period.
6.5 Items Excluded from Change-of-Mind Returns
Certain items may be excluded from the statutory right to cancel, including goods made to a customer’s individual specifications or clearly personalised.
Any such exclusions will be identified in the relevant product description where applicable.
These exclusions do not affect your statutory rights if goods are faulty or not as described.
7. Donations and Charitable Support
Purchasing merchandise from Local & Live helps support our charitable objectives and activities.
Merchandise purchases are sales transactions and are not treated as charitable donations for the purposes of Gift Aid.
8. Website Information
We make reasonable efforts to ensure the information on our website is accurate and up to date.
However, we cannot guarantee that the website will always be available or free from technical errors.
We reserve the right to amend website content, merchandise listings and these Terms & Conditions when necessary.
The Terms & Conditions applicable to your purchase will be those in effect when your order is placed.
9. Privacy and Personal Information
We take the protection of your personal information seriously.
Information collected when you place an order, including your name, contact details and delivery address, will be used to process and fulfil your purchase, communicate with you about your order and meet any applicable legal obligations.
For further information about how we collect, use and protect personal data, please refer to our Privacy Policy available on this website.
10. Liability and Your Statutory Rights
Nothing in these Terms & Conditions limits or excludes any rights you have under applicable UK consumer protection legislation.
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Customers retain any mandatory consumer protections and rights relating to the courts of the country within the UK in which they live.
12. Contact Us
If you have any questions about an order, delivery, returns or refunds, please contact us.
Local & Live Music Charity
Registered Charity Number: 1182100
Email: website@localandlive.org
Website: https://localandlive.org
We will do our best to resolve any enquiries or problems promptly and fairly.
Model Cancellation Form
You may use the following form to notify us that you wish to cancel an eligible merchandise purchase. You are not required to use this form; an email clearly stating your intention to cancel is sufficient.
To: Local & Live Music Charity
Email: website@localandlive.org
I hereby give notice that I cancel my contract for the purchase of the following goods:
Goods ordered:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date of cancellation:
Please send your completed cancellation request to the email address above.
