Local and live Privacy Policy

This Privacy Policy explains how we collect, use and store your personal data. Personal data means any information that could be used to identify you.

Who we are.

Local and Live is a registered charity in the UK and are the Data Controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UKGDPR). We do collect and use personal data relating from individuals as part of our activities. We collect personal data about individuals who take part in our events, volunteer, or receive our circulars, as well as those individuals who work with us. 

For further information on our privacy Practices please Contact us via our website on the Contact Us webform here. https://localandlive.org/about/contact-us

What personal data or information do we collect?

Personal data that we collect could include but not limited to name, email address, postal address, telephone number, payment details (if making a purchase or donation) as well as any information you provide in any communication between us. 

We do not actively collect Special Category data. However, any sensitive personal data that is collected will be treated with extra care and confidentiality in accordance with this Privacy Policy. 

We video our event and members of the press are present at our events therefore we may collect photographs or video shots for the purposes of promoting our events. Our event has clearly labelled posters warning you when this takes place. With your consent, we may also collect photographs and the names of the individual members of performers for the purposes of promotion.

What are the lawful bases we rely on?

In some cases, we will only use your personal data where we have your consent or because we need to use it to fulfil a contract with you. (For example, if you are vendor or you placedan order for video or sound recordings.)

There are other lawful reasons that allow us to process your personal data and one of those is called legitimate interest. Theis means that the reason we are processing your personal data is because there is a legitimate interest of Local and Live. Wherever we process your personal data for Legitimate Interest lawful basis, we ensure we consider your rights and interests and will not process your personal data if we feel that there has been an imbalance.

We may use Legitimate interest to process your personal data for data analytics, conducting research to better understand who our supporters are, improving our services, or for complying with guidance from the charity commission.


When you first visit our website, we will ask for consent to set any cookies (and to process any personal data collected by these cookies) which are not strictly necessary to make our pages work: you will be able to set your preferences at this stage. Where cookies are strictly necessary for the proper functioning of the website, we consider that we have a legitimate interest in processing the personal data they collect.

You can always withdraw your consent by clearing cookies from the cache in your computer and rejecting them next time you visit our site.

We may also use similar technologies to identify when our emails are opened. This allows us to identify whether our marketing campaigns are effective, and we consider that we have a legitimate interest in doing so.

We do not use remarketing cookies for the onward targeted placement of adverts.

For more information about our use of cookies and tags, different types of cookies, the information they collect and further information about how you can control the types of cookies that are placed on your browser, please refer to our Cookies Policy.


We will contact you about our work and how you can support us by phone, email, or text message, if you have agreed for us to contact you in this manner or we are responding to a request from you.

If you agree for us to contact you through one of these channels, we will send you information about our event.

As well as sharing our latest news, we will contact you about events and fundraising for Local and Live, our campaigns and the many ways you can shape our work.

If you have performed at one of our events in the past, we may legitimately contact you to enquire if you would like to perform again.

You can update your choices or stop us sending you these communications at any time by contacting us through the Contact Us section of our website at https://localandlive.org/about/contact-us

Who is your personal data or information shared with?

Local and Live may however share your information with our trusted partners, advisors, and suppliers who work with us or on our behalf to deliver our services: processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Someexamples of where we may share your information are with our fulfilment partners who help to create and send information to you to reduce our costs, and partners who help us to manage our social media accounts.

We enter contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations, and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of contracts and other agreements.

To any other person with your consent to the disclosure. We do not sell (or transfer) your personal data or information for monetary compensation.  

International transfers of personal data

Local and Live do not process personal data outside of the UK or EEA. Where our trusted partners or 3rd party service providers personal data outside of the UK/EEA to a country that does not benefit from an adequacy decision by the EU, then the 3rd party have the responsibility to implement appropriate safeguards to protect personal data. 

How long is your personal data or information retained for?

We only keep personal data as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

Security of personal data 

We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction, and loss.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

Your Rights as a Data Subject 

Depending upon where you reside or where your personal data or information is processed,you may have some or all of the rights or choices listed below regarding your personal data or information: 

a) The right to be clearly informed about the processing of your personal data.
b) The right to access.
c) The right to rectification.
d) The right to erasure.
e) The right to restrict processing.
f) The right to object to processing.
g) The right to data portability.
h) The right to complain to a supervisory authority or regulatory agency of competent jurisdiction.
i) The right to withdraw consent.
j) The right to object automated decision-making.

If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.  If you wish to exercise the rights described above and are entitled to do so, we may ask you to verify your identity.  We will not charge to reply to your request, but we may charge a reasonable fee or refuse your request if it is excessive or where additional copies are requested.  

We will verify your identity in connection with any of the above requests and take steps to ensure that only you or your authorised representative can exercise your rights with respect to your information. There may be situations where we will be unable to grant or completely fulfil your request. If we are unable to grant your request, we shall provide a written explanation to explain the rationale for our decision and action. 

Although the right of access always applies in specific jurisdictions, there are some exemptions, which means you may not always receive all the information we process.

If you wish to complain about how we have handled your personal data or information, your applicable law may require you to resolve the issue with the person you have been dealing with. If you are still not satisfied, contact us using the details set out in the “Contact us” section at the bottom of this page.  We will use the information detailed in your complaint to investigate and resolve the issue and to provide feedback to our staff or business areas. Your personal data may be stored and used to assist us to improve our services.

If we do not resolve your complaint to your satisfaction, you have the right to complain to the Information Commissioner (the ICO) about our collection and use of your personal data or information.  For more information, please contact the ICO. In the table below we have listed the contact details of the data protection authorities where we have branches:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane

Tel.: 0303 123 1113
E-Mail: DPO@ico.org.uk
Website: https://ico.org.uk

The Local and Live Privacy Policy may change, so please remember to check back from time to time. This version was updated on the 19th of February 2024.